Before launch
Translate the customer journey into offer rules, onboarding priorities and reporting requirements. Agree what must be ready for the business to launch.
For platform & implementation partners
Give customers the growth strategy around the technology.
Bring Robert into the working sessions where commercial decisions are made. Agree the business requirements, the tradeoffs and the performance baseline alongside your platform and implementation leads.
When to introduce us
Listen for the business question behind the setup request.
During setup
Review the pricing, packaging and lifecycle decisions with the implementation lead. Document who approves each decision and what needs validation.
After launch
Compare early performance with the baseline, identify gaps in the customer journey and sequence the next improvements with the team.
A clear division of work
Make the business decisions before configuring the system.
For example, adding an annual plan is more than a billing setting. The customer segment, price, discount, renewal terms and success measure need an owner before the implementation team builds the workflow.
Digilytix defines
The commercial goal, customer journey, offer logic, decision owners and measures that will tell the team whether the change worked.
The implementation team delivers
The configuration, integrations, instrumentation, testing and deployment against agreed business requirements.
The customer retains approval of pricing, policy and launch decisions. Responsibilities are agreed for each engagement.
Discuss Implementation SupportMake an introduction useful
Start with the customer’s goal and the timing.
Share the business challenge, implementation stage, decisions still open and the customer sponsor. We can then define where advisory or execution leadership would help.
Discuss a Customer OpportunityDownload Services Overview (PDF)